Terms of service

These terms govern your use of this website and, where a separate written agreement does not say otherwise, the services provided by QuickWorks LLC, a limited liability company based in the United States.

Every project is also covered by its own written scope and quote. Where a project agreement and these terms conflict, the project agreement wins.

By using this website or engaging us, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

This is important enough to state in the terms rather than only in the small print.

Statements about what the systems do — response times, availability, reminders, ownership of accounts — describe how the system is built and what we contract to deliver. They are not results guaranteed for your business. The example dashboard and the example private AI workspace use sample data, and the build plans describe typical businesses rather than specific clients. Client counts are accurate; they are counts, not outcomes.

The ROI calculator and the growth assessment perform arithmetic on figures you enter, using the assumptions published alongside them. They are not financial advice, a valuation, a forecast, or a projection you should rely on for any business decision without your own analysis. The calculator does not convert between currencies: the currency you select changes only how your own figures are labelled.

Actual results depend on your business, the implementation, your market and your customer demand.

Prices shown or discussed before a written quote are indicative. A binding price exists only once we have issued a written scope and quote and you have accepted it.

The quoted price covers the scope described in that document. Work outside it is not refused — it is quoted separately and agreed in writing before it starts, so an invoice never arrives as a surprise.

Unless a quote says otherwise, all prices are stated and payable in USD, and are exclusive of any sales tax, VAT or withholding tax that applies where you are. Any such tax is yours to pay.

Projects stall far more often on inputs than on build time. To keep to the agreed timeline we need a few things from you.

Design and copy each include two complete rounds of revisions within the agreed scope. We would much rather adjust something than hand over work you merely tolerate.

Revisions that change the agreed scope — new pages, new features, a different direction after sign-off — are quoted as additional work first.

Unless the project agreement says otherwise, projects are invoiced 50% on acceptance of the quote and 50% on completion, before handover of accounts and logins.

Invoices are due within 14 days. Ongoing support and hosting, where taken, are billed monthly in advance and can be cancelled with 30 days' notice.

If an invoice is more than 30 days overdue we may pause work and withhold handover until it is settled, having given you written notice first. Amounts already invoiced for work performed remain payable.

On full payment, everything created specifically for you is yours: the site, the content, the configurations, the automations, and every account we created in your name, handed over with the logins.

We retain ownership of our own pre-existing tools, templates, libraries and internal methods, and of anything reusable we built before your project. You receive a perpetual, worldwide, unrestricted right to use those components as they are embedded in what we deliver to you.

Third-party services used in your system remain subject to their own terms, and the subscriptions for them are yours.

Unless you ask us not to, we may describe the work at a general level as an example of what we build. We will not publish your figures, your documents or your customers' data, and we will not name you as a client without your written agreement.

Each of us may be given information the other treats as confidential — your documents, pricing, customer records and internal processes, and our methods and proposals. Each of us will keep the other's confidential information private, use it only for the project, and protect it as carefully as we protect our own.

This does not apply to information that is already public, that you or we already knew, or that we are legally required to disclose — and if we are compelled to disclose something of yours, we will tell you first where we are lawfully able to.

Systems we build usually connect to services we do not control — booking platforms, messaging providers, payment processors, AI providers, hosting. We choose established, widely-supported ones, but we are not responsible for their availability, their pricing changes or their own terms.

Naming a technology anywhere on this site describes what we build with. It does not imply partnership, endorsement or affiliation with its owner.

AI assistants we build are constrained to information you have supplied and approved, and are configured to hand anything outside those limits to a person.

They are still automated systems and they can be wrong. You are responsible for reviewing the information you approve for use, and the monthly review process exists precisely so mistakes are caught and corrected. We are not liable for decisions made by you or by your customers on the basis of an automated response.

If you operate in a regulated sector — health, legal, financial or similar — you are responsible for confirming that an automated assistant is permitted in your context and for setting the boundaries it must not cross. Tell us those boundaries before the build and we will configure them in.

We will perform our services with reasonable care and skill, in a professional manner, by people competent to do the work. That is a real promise and we stand behind it.

BEYOND THAT EXPRESS WARRANTY, THE SERVICES AND THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THEY WILL PRODUCE ANY PARTICULAR COMMERCIAL RESULT.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of the above may not apply to you.

We do our work carefully and we stand behind it. But nothing here is a guarantee of any commercial result. To the fullest extent permitted by law, neither of us is liable to the other for lost profits, lost revenue, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages, however caused and regardless of the theory of liability, even if we were told such damages were possible.

To the fullest extent permitted by law, our total aggregate liability in connection with a project is limited to the fees you have actually paid us for that project in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or anything else that cannot lawfully be limited.

Some jurisdictions do not allow the limitation of incidental or consequential damages, so parts of the above may not apply to you.

You may cancel a project at any time in writing. Work completed up to that point is invoiced, and anything already delivered is handed over. Deposits cover work already carried out and are non-refundable once a project has started.

We may cancel if the required inputs are not provided for an extended period, or if payment terms are not met, having given reasonable written notice first.

These terms, and any dispute arising out of them or out of the services, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each of us submits to that jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before anything reaches a court, we would much rather talk. Contact us first and we will make a genuine attempt to resolve it. Neither of us will start proceedings until 30 days after raising the issue in writing, unless urgent relief is needed to protect confidential information or intellectual property.

If any part of these terms is found unenforceable, the rest continues to apply and that part is limited to the minimum extent necessary. If we do not enforce something immediately, that is not a waiver of it.

Neither of us is liable for delay or failure caused by events genuinely outside our reasonable control, including outages at the third-party services a system depends on.

You may not transfer your agreement with us to someone else without our written consent. We may transfer ours in connection with a merger or sale of the business, on notice to you.

These terms, together with your project agreement and our privacy policy, are the entire agreement between us on their subject matter, and replace anything discussed beforehand.

We may update these terms. The date at the top of this page shows when they last changed, and material changes affecting an active project will be agreed with you rather than imposed.